Troubleshooting

A board or column is missing

Confirm you can access it in monday.com with the same account. Check the selected board, permissions, and whether the editor supports that column for the chosen operation.

No records match

Check that the boards and comparison values are the intended ones. Inspect a known pair of records for missing values, different formats, or an incorrect matching rule. Adjust the configuration and scan again.

Too many or unexpected matches

Look for repeated comparison values and review the matching rules. Use a small set of representative records to understand the preview before applying anything.

Apply is blocked or reports failures

Read the result message, check write permissions and output-column compatibility, and review the current board state. A fresh scan can help reveal changes since the earlier preview. Avoid repeated blind retries.

Realtime sync appears inactive

Check whether the Connection is saved, enabled, or paused. Review sync status, account access, and managed-cell capacity messages. Do not assume a specific update time.

Still need help?

Contact support with the step you were on, the expected result, the actual result, and the error text. If you share a screenshot, remove tokens, credentials, and sensitive board information first.